Service Standards

What Service Standards can you expect from Axesa?

We set a high benchmark for the caliber of services we deliver through each of our 3 business units to every one of our clients, based on our corporate values.

  1. We provide cost-effective professional services tailored to your budget.
  2. We proactively work to mitigate any delays or short-comings in achieving our mutually agreed targets.
  3. We will provide clear concise proposals outlining our workflow, deliverables, methods and reporting frequency.
  4. We will report to you on a weekly basis with progress updates.
  5. We will respond to inquiries by the next working day.
  6. We will listen to your feedback or service complaints, respond with our proposal within 3 working days and provide remedial action at no additional cost.
  7. We will respect the confidentiality of your information.
  8. We will recognize your brand’s corporate values and represent it appropriately in any communication we have with third-parties on your behalf and/or when using your logos and/or other trademarks.
  9. We will act with integrity in the delivery of our services respecting the confidentiality in then nature of the services we offer, predominantly for investment immigration clients.
  10. We commit to delivering services that exceed our clients expectations and have a personalized, individual aspect that sets us apart from the competition.

Queries or Complaints

If for any reason you have any complaints or feedback on our service levels we’d like to hear from you.

Your input helps us improve and raise the bar each time.

Please email us at stating your full name, contact number, company, title, reference numbers (where applicable) and comments.